Return Policy

Non Defective Returns:
If you are not satisfied with your purchase, please call 714.651.1550 for a Return Authorization (RA) request within 15 calendar days of the receipt of the product. We strongly suggest that you use a return shipping method that utilizes tracking numbers.

We do not accept returns or exchanges on special orders, electrical parts, or carburetors.

If the item is returned unopened and unmarked in the original box/packaging, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to Dealparts.com within 15 calendar days of the issuance of the RA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. All products must be accompanied with receipt. We reserve the right to impose a 20% restocking fee on returned items.

No returns will be accepted without an RA number.

Refused items, except with our express written authorization, are subject to 20% restock charge. Refused shipments will still be charged actual outbound shipping charges and any costs incurred by Dealparts.com for return shipment. We strongly recommend that you make use of our Returns Policy to return unwanted orders, instead of refusing the package.

Defective returns will be accepted for exchange or repair, at our descretion, within 15 calendar days of receipt of the product.

LIABILITY/WARRANTY

The EMPI product line of merchandise is guaranteed to be exactly as represented. Items that have been installed, modified, altered or damaged by improper application/installation or neglect in any way, may not be eligible for return.

Any item that has been personalized is non-returnable. Any special ordered item is non-returnable. Electrical items are non-returnable. Carburetors are non-returnable.

Products used for Racing, Completion, or Off-Road use have no warranty. In all events seller liability is limited to replacement of the merchandise or invoice value of materials claimed to be defective. Shop labor or any other costs are not included.

Cost and/or availability of some items are subject to change without notice. Due to variations in manufacturing or suppliers, products may appear slightly different from the photo or description in catalog.

While every effort is made to insure accuracy, Dealparts.com - EMPI Outlet is not responsible for errors or omissions in our catalog or online catalog.